FAQ

How do I order?
To place an order all you need to do is contact us at danielledonker@beyondmarrakech.com or use the contact form here.

Please remember to mention the article code of the product in which you are interested.

How about shipping?
We ship worldwide from Marrakech. The shipping rates are based on the weight and volume of the article. Please contact us at danielledonker@beyondmarrakech.com for a shipping quote to your country.

To the United States, Canada, Australia, New Zealand and Asia it will take about 4 to 6 days for your order to be delivered. To European countries it will take between 3 to 5 days for your order to be delivered.

In the unlikely event of damage to the item during shipment, you must inform us within 48 hours after the item has been delivered. It is important that you keep the packaging for inspection.

How do I make Payment?
To pay for your order we can either send you an invoice through Paypal or by email with our bank account details.

If you visit our store in the Ourika Valley it is possible to pay by bank or credit card for your purchase.

Can I return an article?
All items are final sale and can not be returned. All vintage articles are hand picked by ourselves and we source the finest available pieces. New items are custom ordered and handmade by the best Moroccan artisans. We stand 100% by every article and the descriptions that we provide.

The vintage items are sold in the condition as described. By ordering a vintage item you accept that the item may have imperfections or signs of usage. Prior to your purchase we are happy to forward more detailed information about the condition of the item and/or additional photo’s.

Are vintage items cleaned?
Yes, all vintage items are carefully cleaned before they are shipped off to their new owners.

We are coming to Marrakech, can we visit the Beyond Marrakech Boutique?
Yes, you are very welcome to visit us! We are located in the Ourika Valley, a beautiful 45 minute drive from central Marrakech. We can also arrange a local taxi pick up from your hotel in Marrakech.

In our showroom you can see all the items displayed on our website and in addition a large collection of rare and unique vintage carpets, blankets and other Berber textiles. We are not open for passing visitors. Please contact me at danielledonker@beyondmarrakech.com or call +212 (0)6 6264 7817 if you wish to visit.

For payment we can accept bank and credit cards.