Shipping policy

Shipping

We ship from our store in Morocco and have shipped to more than 30 countries worldwide. Orders are generally shipped within 5 days after purchasing.

Our online prices include complimentary international shipping with a courier express and tracking service to the following countries Europe, UK and USA. For other countries there will be an additional shipping charge. Kindly contact us at danielledonker@beyondmarrakech.com for a shipping quote to your country.

Shipments to the United States usually require 5 to 7 business days for delivery. Shipments to European countries are generally delivered within 4 to 7 business days. To Canada, Australia, New Zealand and Asia it will take about 7 to 9 business days for your order to be delivered.

Road Shipments

For Europe and the UK we also offer road shipments at more convenient shipping rates. The rates are based on the weight and volume of the order. If you prefer a delivery with road shipment please contact us prior to ordering at danielledonker@beyondmarrakech.com

Packaging

We take extremely good care of packaging, ensuring that all items are in the condition as described and that the package is waterproof. Delicate items are packaged in a wooden box for protection during shipping.

All vintage carpets are carefully cleaned and if necessary minor restorations are performed. These may include tidying the tassels, strengthening borders and removing loose threads. If any other repairs are required we will inform our customer prior to shipping.

Damaged item

In the unlikely event of damage to the item during shipment, you must inform us within 48 hours after the item has been delivered. It is important that you keep the packaging for inspection. If damage to the packaging is visible before unpacking it is very helpful to have photos of the damage available.

Customs Duty and/or VAT

If the shipment is eligible for customs duty and/or VAT upon arrival will depend on your country. The US has a fair trade agreement with Morocco and shipments are not eligible for duty and/or sales tax. We are happy to provide specific details for your country, please use the contact form for information.

 

For any other queries please contact us at danielledonker@beyondmarrakech.com